Department of Knife Hands Official Directives
The following directives govern the operation and conduct of the Department of Knife Hands. They are issued in the interest of clarity, the first duty of any functioning department. All are subject to amendment without notice. Personnel are expected to remain current.
Logistics Directive 11(c)
Department of Knife Hands Logistics Directive 11(c)
Statement of Intent
The Department of Knife Hands operates on a 'Made to Order ' basis. DoKH (Department of Knife Hands) does not keep inventory of products. This directive governs the interval between order confirmation and delivery to the designated posisition.
Section I: Production Window
Standard production time is 3-5 business days. This is the time required to print, cure, finish, inspect and package each order before it is dispatched.
Production time is seperate from, and precedes, transit time. Total time to delivery of product to the intended destination is production time plus transit time.
Business days are Monday through Friday, excluding federal holidays. Orders confirmed on weekends or federal holidays will enter the production queue on the next business day. Certain customized orders and bulk orders may require additional production time; where this applies, it is stated at the point of order.
Section II: Dispatch Confirmation and Tracking
Upon release for dispatch, you will receive a dispatch confirmation and a tracking number by email.
The Department considers an order successfully issued at the point the carrier accepts the consignment.
Section III: Transit CONUS (Continental United States)
Domestic consignments move via USPS and comparable carriers. Typical transit is 2–5 business days after dispatch, contingent on destination and carrier conditions.Transit estimates are estimates. They begin the day the carrier accepts the consignment, not the day the order is placed.
Section IV: Transit APO/FBO/DPO (In Theater Personnel)
The Department of Knife Hands ships to military addresses.
Military consignments route through USPS, which is required for all APO/FPO/DPO destinations. Address them as you would any military shipment: rank and name, unit or PSC, and the APO/FPO/DPO line with the correct AA / AE / AP designation and ZIP.
Transit to overseas military addresses is governed by the Military Postal Service and is not within the Department's control once the consignment is accepted. Expect longer and less predictable timelines than domestic delivery.
Section V: Transit: International
The Department ships internationally.
Transit times vary by destination and by the customs processing of the receiving nation, and cannot be guaranteed.
Customs duties, taxes, and import fees are the responsibility of the recipient. They are levied by the destination country and are neither collected by nor remitted to the Department.
The Department will not undervalue a consignment or declare it a gift to circumvent another nation's customs authority. We are, after all, a Department. We do not commit customs fraud.
Section VI: Shipping Cost
Shipping is calculated at checkout based on destination, weight, and selected service. The figure presented at checkout is the figure. No surcharges are applied after the fact.
Section VII: Address Accuracy
The customer is responsible for the accuracy of the address provided. The Department fabricates and ships to the coordinates given. Consignments delayed, returned, or lost due to an incorrect or incomplete address are not the Department's liability, and reshipment will incur a new shipping charge. Confirm your grid before you submit.
Section VIII: Order Modification and Cancellation
Because production begins promptly, the window to modify or cancel an order is short. Submit any request as soon as possible after placing your order, and in all cases before fabrication has begun.Once an item has entered production, it cannot be canceled, as it is being made specifically for you. Personalized items, once in production, are final.
Section IX: Shipping Delays
The Department controls fabrication. It does not control the weather ( that's a different department), the carriers or customs authorities. Delays arising once a consignment leaves the Department's possession are outside its operational control. The Department will assist in tracing a consignment where it can.
Section X: Lost, Damaged, or Misrouted Orders
An order that arrives damaged, or fails to arrive, is addressed under Directive 7 — Reissuance and Remediation. Document the condition on arrival; photographs of the damaged item and its packaging expedite remediation. DoKH stands behind what it issues.